Support
Real-time Product Support
Every customer who purchases a roll of our vinyl automatically gets an invite to our Discord server with access to our team of expert installers who can help you with your install in real time.
Text Our Customer Service
For customer service questions such as order information or warranty, text us directly at (714) 597-6810 or email help@auravinyl.com.
We do not accept returns/exchanges unless we have made a mistake or if there is a warranted issue. All sales are final. Claims must be started within 7 days of receiving the order. Exchanges are granted only in the case of an accepted warranty claim. We require the email of photos and/or the return of defective material in order to validate a warranty claim.
Wrap Shops + Wholesale Pricing
If you are a wrap shop, fill out this form to get access to wholesale pricing and an invite to a private channel on our Discord server where we offer additional support in terms of business growth and management.
Businesses can leverage our expertise and learn what Driver Aesthetic did to grow over $1MM in revenue with regards to advertising, marketing, customer service, and more.
All wrap shops get a free customized 3D website with your logo for your customers to explore our collection.
Warranty
We warranty against visual defects (meaning the look of the vinyl) and adhesive defects that are apparent prior or during installation. We will replace any material that prematurely discolors prior to 2 years from the purchase date unless signs of excessive wear or sun/element/chemical exposure are visible.
The customer is required to cease use if a defect is present during installation. Replacement after complete installation is up to our discretion.
Labor costs related to (but not limited to) install, removal, or lifting clear coat/paint will not be covered under the warranty. Any material damaged after installation through a collision or normal road use is not covered.
The most common cause of premature vinyl wear is improper maintenance. Soaps found in car washes are often too acidic for vinyl and cause a break down of the UV protective coating. In order to validate a warranty claim for discoloration, proof of care must be provided in the form of purchase history of vinyl safe car wash.