Frequently Asked Questions
We value transparency and aim to give our customers all the information they need for a successful install.
Why is Aura different?
Prior to launching Aura, we started a wrap shop and spent a year using all types of vinyl to find what works and what doesn't. We invested in R&D, comparing the exact same color from different factories and finding the right partners in manufacturing that would allow us to tweak parameters for the best possible installation.
Why is Aura better?
In short it comes down to two things. The first is the cast polymer blend used in the vinyl. It has more atoms in the chains of molecules allowing the vinyl to be more flexible and easier to work with. The second is the quality of the adhesive, which is made in Germany. This means application is easier because the vinyl has better pliability and adhesive compared to other brands so it can be repositioned easier with less glue lines.
In many of the other brands we researched, the lack of flexibility and less than stellar adhesive meant that aside from a harder installation, the vinyl failed far more often.
What manufacturing process is used?
Aura utilizes a unique hybrid manufacturing process and we're sure you'll be impressed with the flexibility and conformability. We use polymers typically used in a cast film and roll it on calendars. This gives the best of both worlds: a film that is easy to work with and an extremely impressive finish. We're pushing the boundaries in terms of color selection, finish, longevity, and feel.
What is it comparable to?
Customers who had previously used calendared material have given us extremely positive feedback about how our hybrid film is much easier to use than calendared films while having a much better finish than cast film. If you've only used cast film, you will need to make a few minor adjustments to technique (specifically how much tension is applied) which we cover in our provided instructions. Using our Tack Reducer solution will give you a more familiar adhesive feel. We also provide live support and guidance on Discord.
What do customers have to say about it?
Where is Aura located?
Aura Vinyl is staffed and distributed from a large warehouse/shop in Huntington Beach, California. Our factory is in Hong Kong.
Where will my order ship from?
If we have the roll in Huntington Beach, you will see multiple shipping options at check out including local pick up, 2 day, and next day. If not, it will be a special order that ships from our Hong Kong warehouse with the fastest possible international shipping which takes about 5 business days to arrive. Special orders placed at the end of the week depart on Sunday.
Whether domestic or international shipping, there can be situations such as weather or other delays from FedEx/UPS/USPS that are outside of our control. Our official shipping policy is orders will ship in 1-2 business days and may take 7-10 business days to arrive.
Most customers orders are received, on average, about 7 days from when they are placed. Due to the holiday season, delays in shipping or delivery times being on the longer end of the estimated window can happen.
How long will it last?
The main factor concerning durability is exposure to the sun. If you are able to store your vehicle out of the sun, it will last longer. We also recommend ceramic coating the finished install to block against harmful UV rays.
We expect well maintained vinyl that is washed at least twice per month, is not constantly exposed to the sun, and has been ceramic coated to last 3-5 years.
What is the warranty?
We warranty against visual defects (meaning the look of the vinyl) and adhesive defects that are apparent prior or during installation. We will replace any material that prematurely discolors prior to 2 years from the purchase date unless signs of excessive wear or sun/element/chemical exposure are visible.
The customer is required to cease use if a defect is present during installation. Replacement after complete installation is up to our discretion.
Labor costs related to (but not limited to) install, removal, or lifting clear coat/paint will not be covered under the warranty. Any material damaged after installation through a collision or normal road use is not covered. Vehicles with old paint, body damage, exposed body filler, poor factory paint, or repainted surfaces may have issues during installation or removal due to the poor bond between the paint and the body.
How can I make my wrap last as long as possible?
Read and save our Care Instructions page.
Do you teach classes?
Yes we do! Read our Wrap Academy page.